Guest Service Tip: Awareness Is Basis of Great Casino Service7 Oct 2004
In order to provide outstanding guest service, casino employees need to be aware of their guests and their needs at all times.
In order to provide outstanding guest service, casino employees need to be aware of their guests and their needs at all times.
The following service tip on awareness is provided by Robinson & Associates, Inc., a guest service consulting firm to the gaming industry, and its Web site CasinoCustomerService.com.
Service Tip:
Guest service is based on awareness. You must be aware of your guests their facial expressions, the way they sit and what theyre doing. By being aware of those things, you put yourself in a position to help them. You are prepared to say: This person looks like they cant get change or This person looks like theyre frustrated. Ill go over and say hello. Being aware of whats going on with your guests leads to great things.
Robinson & Associates is an Annapolis, Md.-based guest service consulting firm that provides specialty guest service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The company may be reached by phone at 480-991-6420 or by e-mail at mbaird@casinocustomerservice.com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association. | 
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